Reporting Emergencies

When to call 911
You should call 911 in ALL EMERGENCIES

What is an emergency?
An emergency is any immediate threat to life and/or property that requires immediate response from police, fire, or ambulance personnel. Your judgment often determines whether an incident is an emergency. If you consider a situation to be an emergency, then it is an emergency and the procedures in this booklet should be followed. If in doubt, err on the side of safety!

When reporting an emergency:

  • Stay on the line with the dispatcher.
  • Provide the address, location, and a description of the emergency.
  • Provide the phone number at your location.
  • Provide a thorough description of the incident to ensure the appropriate resources are dispatched.

If you have an emergency, dial 911. IMPORTANT: Because cell phone 911 calls are directed to the Faulkner County Sheriff’s Department through cell towers without exact location displayed, be sure to inform the 911 dispatcher of your exact location on the UCA campus.

University Police and the Conway Fire Department are staffed 24 hours a day for your assistance and protection. This service is provided seven days a week on a year-round basis.

Emergency Telephone System Call Boxes (Blue Light Phones) are placed in various locations around campus. Each box is equipped with a push button that contacts the UCA Police Department and puts you in direct communications with the 911 dispatcher.

Reporting crimes in progress
If you are a victim or a witness to any in-progress criminal offense, report the incident as soon as possible by dialing 911. You should attempt to provide as much of the following information as possible:

  • Nature of the incident – MAKE SURE you inform the dispatcher that the incident is IN PROGRESS!
  • Location of the incident
  • Description of suspects involved
  • Injuries that have occurred
  • Description of weapons involved
  • Description of property involved

Stay on the line with the dispatcher until help arrives. Keep the dispatcher updated on any changes so responding units can be updated. Even if you cannot communicate, keep the line open. The dispatcher may be able to learn more about what is happening.

Reporting crimes NOT in progress
If you have become a victim of a crime and it is not an emergency or life-threatening situation, telephone the local jurisdictional Police Department; be prepared to provide at least the following information:

  • Your name
  • Your address
  • Your telephone number
  • A brief synopsis of what occurred
  • Your exact location at the time of the call (room or apartment number, campus building, etc.)